Speed, accuracy and reliability
Fast and accurate processing of clients’ orders – for less than 30 minutes – with frequent and reliable delivery are the main features of logistics in PHOENIX Farmacija.
PHOENIX Farmacija d.o.o. within five distribution centers, it has more than 13,500 m2 of storage space that meets the highest standards of good distribution practice.
The key to efficient logistics is 175 professional and highly motivated employees in the Warehouse and Delivery, who deliver 55 million products to our clients in one business year.
Optimal regional coverage with the fleet of over 90 delivery vehicles ensures top delivery to our clients.
The delivery is organised through numerous delivery lines, encompassing more than 2,500 locations around Croatia, with multiple deliveries a day in larger cities.
Customer satisfaction is paramount, and we have developed a special program of monitoring the main features of our drivers/delivery personnel, such as being well informed, professional in relations with customers, and prompt in reactions to complaints.
The most successful drivers are entitled to rewards and additional forms of education on the quarterly level.
2,500 locations around Croatia, with multiple deliveries a day in larger cities.
Over 96 delivery vehicles ensures top delivery to our clients.
PHOENIX Farmacije vehicles travel 4,000,000 kilometers throughout Croatia per year.
More than 6,000 distinctive green boxes are delivered daily to customers throughout Croatia.